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\nThis policy describes the approach we take in protecting the personal data we process, providing data subjects (Website
\nUsers, Clients, Suppliers, and Candidates), whenever they are individuals, with information regarding the processing of their
\npersonal data, their rights concerning that data, and how they can exercise those rights, in accordance with Regulation (EU)
\n2016\/679 of the European Parliament and of the Council \u2013 General Data Protection Regulation (\u201cGDPR\u201d) and other applicable
\ndata protection and privacy legislation.
\nThis policy may be supplemented with information about the processing of personal data carried out in the context of
\nsupplying products, offering services, or organising specific events and activities.
\nIndex<\/p>\n
1.Who is the Data Controller?
\n2.Who are the data subjects?
\n3.What kind of information we collect?
\n4.Why do we process your personal data and on what legal basis?
\n5.With whom do we share your personal data?
\n6.How do we safeguard your personal data?
\n7.How long do we keep your personal data?
\n8.What are your rights as a data subject?
\n9.How can you exercise your rights \/ How can you contact us?
\n10. International data transfers
\n11. Warranties and warnings
\n12. Cookie Policy
\n13. Declare, exercise, or defend rights
\n14. Changes to this policy<\/p>\n
1. Who is the Data Controller?
\nWill act as Data Controller any of the entities listed below, depending on the relationship you have with us and which, for
\nthe purposes of this policy and acting as such, will be indistinctly referred to as “TFP”:
\n\u2022 The Fladgate Partnership – Vinhos, S.A.; Company Registration No.\/Tax ID 503 818 127; Headquarters: Rua do Choupelo,
\nn.\u00ba 250, 4400-008 Vila Nova de Gaia, Portugal
\n\u2022 Quinta and Vineyard Bottlers – Vinhos S.A.; Company Registration No.\/Tax ID 503 885 428; Headquarters: Rua do Choupelo,
\nNo. 250, 4400-088 Vila Nova de Gaia, Portugal
\n\u2022 Heritage Wines – Distribui\u00e7\u00e3o de Bebidas, Lda.; Company Registration No.\/Tax ID 506 312 542; Headquarters: Rua do
\nChoupelo, n\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal
\n\u2022 Gross\u00e3o – Com\u00e9rcio de Bebidas S.A.; Company Registration No.\/Tax ID 503 087 300; Headquarters: Av. D. Jo\u00e3o II – Quinta
\ndos Bar\u00f5es, 4430-022 Vila Nova de Gaia, Portugal
\n\u2022 Grapes – Great Restaurant, Accommodation and Personalised Event Solutions, Lda.; Company Registration No.\/Tax ID
\n509 335 721; Headquarters: Rua do Choupelo, n\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal
\n\u2022 Sociedade Agr\u00edcola de Nogueira, Lda.; Company Registration No.\/Tax ID 501 746 803; Headquarters: Quinta da Ro\u00eada,
\n5085-036 Pinh\u00e3o, Portugal
\n\u2022 Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.; Company Registration No.\/Tax ID 502 034 378; Headquarters: Rua do Choupelo,
\nn\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal
\n\u2022 The Yeatman Hotel, Lda.; Company Registration No.\/Tax ID 508 396 557; Rua do Choupelo, n\u00ba 345, 4400-088 Vila Nova de
\nGaia, Portugal
\n\u2022 Fladgate Partnership – Land Holdings, S.A.; Company Registration No.\/Tax ID 500 301 905; Headquarters: Rua do Choupelo,
\nn\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal
\n\u2022 HILODI – Historic Lodges & Discoveries, S.A.; Company Registration No.\/Tax ID 513 165 096; Headquarters: Rua do
\nChoupelo, 250, 4400-088 Vila Nova de Gaia, Portugal
\n\u2022 The Vintage House Hotel, S.A.; Company Registration No.\/Tax ID 503 974 242; Headquarters: Lugar da Ponte, 5085-034
\nPinh\u00e3o, Portugal
\n\u2022 Y Not Chocolate, S. A.; Company Registration No.\/Tax ID 514 990 848; Headquarters: Rua do Choupelo, n\u00ba 250, 4400-088
\nVila Nova de Gaia, Portugal
\n\u2022 Quinta and Vineyard Bottlers – Land Holdings, S.A.; Company Registration No.\/Tax ID 500 227 969; Headquarters: Rua do
\nChoupelo, n\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal
\n\u2022 Fontenova Hotel, Lda.; Company Registration No.\/Tax ID 515 666 386; Headquarters: Rua do Choupelo, n\u00ba 250, 4400-088
\nVila Nova de Gaia, Portugal
\n\u2022 QVB SAN, Lda.; Company Registration No.\/Tax ID 515 202 711; Headquarters: Quinta da Ro\u00eada, 5085-036 Pinh\u00e3o, Portugal
\n\u2022 Sociedade Quinta do Portal, S.A.; Company Registration No.\/Tax ID 501 695 060; Headquarters: Rua do Choupelo, n\u00ba 250,
\n4400-088 Vila Nova de Gaia, Portugal
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\n\u2022 Fladgate Still & Sparkling Wines, S.A.; Company Registration No.\/Tax ID 509 513 718 273; Headquarters: Rua do Choupelo,
\nn\u00ba 250, 4404-509 Vila Nova de Gaia, Portugal
\n\u2022 Quinta Colinas de S\u00e3o Louren\u00e7o, Lda.; Company Registration No.\/Tax ID 502 215 535; Quinta \u201cColinas de S\u00e3o Louren\u00e7o\u201d,
\nS\u00e3o Louren\u00e7o do Bairro, 3780-191 S\u00e3o Louren\u00e7o do Bairro, Portugal
\n\u2022 Quinta da Pedra, Lda.; Company Registration No.\/Tax ID 501 407 200; Quinda da Pedra – Longos Vales, 4950-200 Mon\u00e7\u00e3o,
\nPortugal
\n\u2022 Quinta de Bella Encosta, Lda.; Company Registration No.\/Tax ID 509 585 043; Quinta de Bella, 3505-387 Viseu, Portugal
\n\u2022 Ideal Drinks – Servi\u00e7os e Distribui\u00e7\u00e3o, Lda.; Company Registration No.\/Tax ID 509 584 713; Quinta do Semin\u00e1rio – Casais
\ndo Campo, 3045-161 Coimbra, Portugal
\n\u2022 Funda\u00e7\u00e3o The Porto Protocol; Company Registration No.\/Tax ID 515 488 011; Headquarters: Rua do Choupelo, n\u00ba 250,
\n4404-509 Vila Nova de Gaia, Portugal
\n\u2019Personal data\u2018 means any information relating to an identified or identifiable natural person (\u2018data subject\u2019).<\/p>\n
2. Who are the data subjects?
\n\u2022 Clients \u2013 clients e others, to whom TFP provides products and\/or services in course of its activities;
\n\u2022 Suppliers \u2013 partners, consultants, and service providers or any other entity that provides services to TFP, or, at its request,
\nto its clients;
\n\u2022 Candidates \u2013 individuals who intend to apply for a job opportunity at TFP, or submit an unsolicited application to TFP, not
\nrelated to a specific job offer;
\n\u2022 Website Users \u2013 any person who accesses any of TFP\u2019s websites or the brands it markets:
\nwww.fladgatepartnership.com, managed by The Fladgate Partnership – Vinhos, S.A;
\nwww.climatechange-porto.com, managed by The Fladgate Partnership – Vinhos, S.A;
\nwww.the-yeatman-hotel.com, managed by The Yeatman Hotel, Lda.;
\nwww.vintagehousehotel.com, managed by The Vintage House Hotel, S.A.;
\nwww.manorhousedouro.com, managed by The Vintage House Hotel, S.A.;
\nwww.quintadoportal.com, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.grapeshospitality.com, managed by Grapes-Great Restaurant, Accommodation and Personalised Event Solutions,
\nLda.;
\nwww.baraofladgate.com, managed by Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.;
\nwww.casadaspipasrestaurant.com, managed by The Vintage House Hotel, S.A.;
\nwww.tresseculos.pt, managed by Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.;
\nwww.dourorivertaxi.com, managed by Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.;
\nclerigostastingroom.com, managed by Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.;
\nwww.barons-hall.com, managed by Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.;
\nwww.chafarizdelrei.com, managed by Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.;
\nwww.onwine.pt, managed by Gross\u00e3o – Com\u00e9rcio de Bebidas, S.A.;
\nwww.directwine.pt, managed by Gross\u00e3o – Com\u00e9rcio de Bebidas, S.A.;
\nwww.Taylor.pt, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.Fonseca.pt, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.Bin27port.com, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.Croftport.com, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.Croftpink.com, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.Croftbrandy.pt, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.portandtonic.com, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.Pittersporto.com, managed by Quinta and Vineyard Bottlers – Vinhos, S.A.;
\nwww.heritagewines.pt, managed by Heritage Wines – Distribui\u00e7\u00e3o de Bebidas, Lda.;
\nwww.wow.pt, managed by Hilodi – Historic Lodges & Discoveries, S.A.;
\nwww.miramira-porto.com, managed by Hilodi – Historic Lodges & Discoveries, S.A.;
\nwww.vintevintechocolate.pt, managed by Y Not Chocolate, S.A.;
\nwww.museudovitral.pt, managed by Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda.;
\natkinsonmuseum.com, managed by Hilodi – Historic Lodges & Discoveries, S.A.;
\nwww.fladgatewines.com, managed by Fladgate Still & Sparkling Wines, S.A.;
\nwww.portoprotocol.com, managed by Funda\u00e7\u00e3o The Porto Protocol
\nThe TFP websites may occasionally contain links to websites and services of other companies, which have their own privacy
\npolicies, and\/or services provided by third parties, installed on your device, may allow access to information contained
\ntherein. Therefore, we recommend that you carefully read the privacy policies of these third parties. TFP is not responsible
\nfor the practices or content of these privacy policies.
\nTFP websites provide you, in certain circumstances, social plugins from various social networks. If you choose to interact with
\na social network such as Facebook or Google (for example, through account registration), your activity on our Website or
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\napplication will also be available to the respective social network. If you are logged into one of these social networks during
\nyour visit to our Website or application or if you are interacting through one of the aforementioned social plugins, the social
\nnetwork may include this information in your profile on that social network, in accordance with your privacy settings. If you
\nwant to avoid this type of data transfer, log out of your social network account before entering our Website or application,
\nor change your privacy settings whenever possible. We recommend reading the privacy policies of the social networks you
\nuse to obtain detailed information about the collection and transfer of personal information, to understand your rights, and
\nto know which privacy settings are appropriate for your profile that you should select<\/p>\n
3. What kind of information we collect?
\nTFP collects various types of personal data depending on different purposes, such as, namely:
\nCustomer data: we process the data necessary for the preparation, fulfilment and execution of any contract entered into
\nbetween the Customer and TFP, as well as to manage any potential complaints. Depending on the relationship you have with
\nus, considering our different business areas, identification and contact data may be processed (name, phone\/mobile number,
\nemail address, address and postal code; date of birth, place of birth, nationality, birthday; type, number and expiry date of
\nidentification document; gender, profession, information about household members; language); financial and banking data
\n(tax identification number, IBAN\/NIB, credit card data), billing and product delivery data, reservation data (number, dates,
\nroom number, payment information), customer\/registration number, data related to purchases and\/or interest in the
\nproducts and\/or services we market, type and number of loyalty program card (WOW Card, The Yeatman Wine SPA Private
\nClub, Onwine Club); ticket number, car make and license plate, parking space and date of vehicle parking, if you request the
\nvalet parking service at the facilities where we provide it. We also hold information related to your online engagement, which
\nwe use to ensure that the marketing communications we send you are relevant to you, in accordance with the consent you
\nhave given us. We may also process information that you, directly or through someone from your company, have decided to
\nshare with us (evaluation of our services and products, allergies, physical and health conditions, and dietary restrictions), as
\nwell as, if you visit our premises, images captured by the video surveillance system (CCTV), identification data, vehicle
\nregistration number, and the reason for your visit;
\nSupplier data: we process the data necessary for the preparation, fulfillment, and execution of any contract entered into
\nbetween the Supplier and TFP, as well as to manage any potential complaints. In this context, we handle the data of contact
\npersons or individuals representing the supplier or service provider, such as names, addresses, telephone numbers, and email
\naddresses. We will also process financial and banking data to facilitate payments to you. We may also process information
\nthat you have decided to share with us, either directly or through someone from your company, as well as, if you visit our
\npremises, images captured by the video surveillance system (CCTV), identification data, vehicle registration number, and the
\nreason for your visit;
\nCandidate data: depending on the relevant circumstances, we may collect all or part of the following information:
\n\u2022 Data included in the candidate\u2019s CV:
\n\u2212 identification data, such as name, contact details (telephone, address, email), and photograph;
\n\u2212 data regarding professional status and activity;
\n\u2212 data relating to academic and professional training;
\n\u2022 Additional information that you choose to share with us, namely through your CV and in interviews;
\n\u2022 Images captured by the video-surveillance system (CCTV), identification data, car registration number and the reason for
\nyour visit, if you come to our premises;
\nWebsite User data: we process the data necessary to ensure a good experience when using the Website, enabling you to
\ntake advantage of all its features, as well as for effective management of the services we provide. This includes information
\nabout how you use our Website, how often you access it, your browser type, your IP address, the location from which you
\naccess our Website, the language you choose to view it in and the hours when our Website is most popular, as well as other
\ninformation better described in our cookie policy below. If you contact us through the Website using, for example, the chat
\nfeature, we will collect any information you provide, such as your name and contact details.
\nAdditionally, if you register on TFP Website through social networks (which involves using your credentials on these networks,
\nsuch as your Facebook or Google login information, to create your TFP account and log in with it), we will also collect personal
\ndata. When you use the login option via social networks, TFP will only use the public profile information that is necessary to
\ncreate your TFP account. Once the account is created, you will have the opportunity to complete it with additional information
\nthat you choose to share with us. Any additional information you provide will only be used for the purposes mentioned in
\nthis policy.
\n3.1. Am I obliged to provide my data?
\nIn the context of the relationship you have with us (e.g. commercial), you must provide the personal data necessary to
\nestablish and manage that relationship, as well as to fulfill obligations and pre-contractual and contractual diligences derived
\nfrom it, and also the data we are legally required to collect. Without this data, we will generally have to refuse to enter into
\nor perform the contract, or we will not be able to maintain the contract, having to terminate it.
\nIf you do not provide us with the necessary information and documentation, we will not be able to establish or continue the
\ncommercial or employment relationship you intend or follow up on the requests you send you address to us.
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\n3.2. How do we collect your personal data?
\nWe may collect personal data in various ways: personal data that we receive directly from you if you contact us on your own
\ninitiative, usually by telephone, email or through a form on our Website; and\/or if we contact you by telephone or email, or
\nthrough business development activities more generally.
\nThere are various ways in which you can share your information with us, which include:
\n\u2022 Entering your data in the forms available on our websites, for contact and information, registration for events, courses,
\nmasterclasses and workshops, WSET\u00ae qualification courses, educational services activities, gatherings or initiatives we
\npromote;
\n\u2022 Sharing your data to join loyalty programs;
\n\u2022 Purchasing tickets for museums, experiences and visitor centers;
\n\u2022 Booking and purchasing products and\/or services;
\n\u2022 Subscribing to newsletter;
\n\u2022 Participation in contests through a social network, such as Facebook, X, Instagram, TikTok or other;
\n\u2022 Through the chat feature on our Website;
\n\u2022 Sending your resume by email or delivering a resume in paper form.
\nWe will also process personal data transmitted by third parties, namely from social networks, if you \u2018follow\u2019 us and\/or make
\na \u2018like\u2019 on our pages of Facebook, Instagram, X, LinkedIn, TikTok, Pinterest, Flickr or YouTube.
\nWe collect your data automatically through cookies, in accordance with your consent and the cookie settings of your browser.
\nPlease see our Cookie Policy below.<\/p>\n
4. Why do we process your personal data and on what legal basis?
\n4.1. Management of the relationship with clients and potential clients
\n\u2022 Creation and management of client accounts;
\n\u2022 Management of the contractual relationship and\/or pre-contractual diligences;
\n\u2022 Management of order shipments;
\n\u2022 Communication with the client, namely to assist with aspects related to support and clarification of questions that are
\nsubmitted to us;
\n\u2022 Complaint management;
\n\u2022 Sending reminders related to bookings\/reservations, changes in order status, abandoned cart, and stock notification
\ninformation;
\n\u2022 Management of loyalty programs, such as, namely, the \u201cWOW Card\u201d, \u201cThe Yeatman Wine SPA Private Club\u201d and \u2018Clube
\nOnwine\u2019 programs;
\n\u2022 Monitoring of service quality;
\n\u2022 Safety of persons and property.
\n4.2. Supplier relationship management
\n\u2022 Creation and management of supplier account;
\n\u2022 Performance of a contract and\/or pre-contractual diligences;
\n\u2022 Complaint management;
\n\u2022 Service quality monitoring;
\n\u2022 Safety of persons and property.
\n4.3. Marketing and communication activities
\n\u2022 Based on your consent or your relationship with TFP, as applicable, we will send you newsletters or specific promotional
\ncommunications by email and\/or SMS, which may contain information about campaigns, events and activities, courses
\nand workshops, masterclasses, discounts, promotions, offers and benefits, invitations, participation in contests and prize
\ndraws, actions to promote new features, new products or services, including personalized information according to the
\npreferences you have indicated to us;
\n\u2022 Obtaining aggregated statistics related to the language and country of origin of newsletter subscribers, for the
\nimprovement of communication and marketing strategies;
\n\u2022 Sending information about personalized and exclusive offers of products and services identified on the basis of your
\npersonal preferences and behaviour, namely by using products and\/or services and browsing on TFP websites.
\nYou may unsubscribe from newsletters and\/or promotional communications at any time by using the option provided for this
\npurpose in each communication sent.
\nIf you do not agree with our marketing approach, you have the right to withdraw your consent at any time, without this
\naffecting the lawfulness of processing based on consent previously given.
\nWe may use your data to show you ads from TFP and other content on other websites, such as Facebook. If you do not want
\nus to use your data in this way, disable the marketing\/advertising\/targeting cookies option (see our Cookie Policy below).
\n4.4. Development of products and services
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\nTFP may use your personal data for the development of its products and services. However, we will predominantly use
\naggregated data and statistical information.
\nTFP keeps track of the pages you visit on our website to determine which services\/products are most requested. In this case,
\ninformation is collected regarding the computer or mobile device you use to access the website, namely your IP address, the
\nwebsite through which you accessed ours, the type and language of your browser, operating system, cookies, the country
\nfrom which you are accessing, referring and exit pages, URL, platform type, the number of clicks made, domain names, landing
\npages, pages visited and the order in which you visited them, the time spent on a particular page, the date and time you
\naccessed the website, access errors and other similar information that your browser sends us.
\n4.5. Improvement of the services provided to the User
\nYour data related to your purchases may be used, in a statistical and aggregated form, for purposes of analysis, market
\nresearch and quality surveys.
\n4.6. Recruitment activities
\nTo fill vacancies, we may develop recruitment activities internally. For this purpose, we may carry out various personal data
\nprocessing, such as:
\n\u2022 Store your data (and update it when necessary) in our database so that we can contact you regarding recruitment;
\n\u2022 Evaluate data about you in relation to the vacancies we consider suitable for you;
\n\u2022 Allow you to send your CV, apply online to job offers or subscribe to job offers alerts;
\n\u2022 Comply with our obligations arising from any contracts entered into between TFP and third parties, regarding your
\nrecruitment;
\n\u2022 Fulfil our legal obligations, including specifically regarding crime detection or tax and fiscal duties collection.
\n\u2022 Capture images on the video surveillance system (CCTV), process your identification data (name), your car registration
\nnumber as well as the reason for your visit, if you come to our premises;
\n4.7. Others purposes
\n\u2022 Compliance with legal obligations;
\n\u2022 Declaration, exercise or defence of rights or interests;
\n\u2022 Processing images captured through video-surveillance system (CCTV) for the safety of people and property;
\n\u2022 Prevention and investigation of possible misuse of your personal data.
\n4.8. On what legal grounds do we process your personal data?
\nThe legal basis for the processing of personal data are as follows:
\n\u2022 Performance of a contract or pre-contractual diligences: client account, supplier account, supply\/acquisition of products
\nand\/or services, training and certified courses, provision of spaces, communications to provide you with requested
\ninformation and\/or confirm or not your Website registration request;
\n\u2022 Consent: marketing and other forms of communication not included in the previous point, except where legally
\npermitted; profiling; processing of minor\u2019s data, when this is the applicable legal basis; activities within the scope of the
\nrecruitment process; processing of health data;
\n\u2022 Pursuit of TFP\u2019s legitimate interest: development of products and improvement of the service provided; information
\nabout \u201cabandoned carts\u201d; service quality control; safety of persons and property on TFP premises; protection of TFP\u2019s
\ninterests and rights;
\n\u2022 Compliance with legal obligations: namely tax obligations and\/or anti-money laundering obligations.<\/p>\n
5. With whom do we share your personal data?
\nWhen appropriate and in accordance with local laws and requirements, we may share your personal data in various ways and
\nfor various reasons with the following categories of recipients:
\n\u2022 Any of the entities listed in Heading 1 above, for administrative purposes;
\n\u2022 Entities to whom TFP is legally or contractually obliged to do so;
\n\u2022 Third-party service providers who perform functions on our behalf (including external consultants, business partners and
\nprofessional advisors such as lawyers, auditors and accountants, recruitment companies, technical support functions and
\nIT consultants who conduct testing and development work on the technology systems of the entities listed in Heading 1);
\n\u2022 Third-party IT service providers and outsourced document storage services, in cases where we have an appropriate data
\nprocessing agreement (or similar protections);
\n\u2022 Platforms and suppliers of marketing technology; management software;
\n\u2022 Transport and delivery companies, for shipping product orders;
\n\u2022 WSET\u00ae \u2013 Wine & Spirit Education Trust organization, for the registration and certification of WSET\u00ae courses run by TFP (The
\nWine School WOW courses);
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\n\u2022 For marketing communication purposes, provided you have given your consent, personal data may be transmitted to
\nentities of the same Group, legal or economic, listed in Heading 1 above, as well as to other third parties, which are duly
\nidentified at the time of the request for consent. These entities will act as data controllers;
\n\u2022 In the event of the acquisition or alienation of businesses or assets, we may share your personal data with potential buyers
\nof those businesses or assets;
\n\u2022 In the event of payments, the credit institutions and other payment service providers, as well as the technology service
\nproviders related to payment services to whom the transaction data is passed on, and which may be bound by legislation
\nof the State in where they perform, or by agreements concluded by the latter to provide information on transactions to
\nofficial authorities of other countries, both inside and outside the European Union, in the battle against financing terrorism,
\nserious forms of organized crime and money laundering prevention.<\/p>\n
6. How do we safeguard your personal data?
\nWe are committed to taking all reasonable and appropriate measures to protect the personal information we hold from
\nmisuse, accidental or unlawful amendments, loss and unauthorised disclosure or access. For this purpose, TFP uses security
\nsystems, rules and other procedures to ensure the protection of your personal data, as well as to prevent unauthorised access
\nto data, improper use, disclosure, loss or even destruction of your personal data.
\nIf you suspect misuse, loss or unauthorised access to your personal information, please let us know immediately.<\/p>\n
7. How long do we keep your data?
\n\u2022 We only retain your personal data for the time necessary for the purposes for which it is processed, to respond to your
\nneeds or to the requests you may address to us, to comply with our contractual and legal obligations, for the respective
\napplicable statutory limitation or expiration periods;
\n\u2022 When you have consented to the sending of direct marketing, we will keep your personal data while maintaining the
\ndetermining purpose of the data collection or until you cancel the subscription or request us to delete the data;
\n\u2022 Until consent is withdrawn, when this is the legal basis for the data processing;
\n\u2022 Regarding the images captured through video-surveillance system (CCTV), for thirty [30] days;
\n\u2022 Regarding the use of cookies, we will keep them as long as it is necessary to achieve the purposes inherent thereto, or until
\nconsent is withdrawn, as detailed in the Cookie Policy below;
\n\u2022 The period of time provided for in applicable legislation, namely in tax legislation, or
\n\u2022 Until the specific purpose applicable to certain data processing ceases to exist;
\n\u2022 We may retain some of your personal data to the extent necessary to comply with our legal obligations, as well as to
\nexercise or enforce our rights, including to appeal to courts and administrative entities;
\n\u2022 In any of these situations, if there legal judicial or administrative proceedings are pending, the data will be kept for the
\nduration of the proceedings and up to six [6] months after a final res judicata judgment is rendered.
\nAfter the retention periods mentioned above, the personal data will be deleted and \/or erased in a completely secure manner.<\/p>\n
8. What are your rights as a data subject?
\nThe data subject has the right to obtain clear, transparent and complete information about how TFP processes their personal
\ndata. That is why we made this Privacy Policy available to you.
\nUnder the applicable legislation, the data subject may exercise, at any time, the right to access, rectify or erase their personal
\ndata, as well as the right to restrict the processing of such data. Where appropriate, they also have the right to object to the
\nprocessing or request data portability.
\nIn cases where personal data processing is carried out on the basis of your consent, you may withdraw that consent at any
\ntime. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
\nYou have the right to lodge a complaint with a supervisory authority if you consider the processing of personal data related
\nto you infringes the data protection legislation. In Portugal the relevant supervisory authority you can complain to is the
\nComiss\u00e3o Nacional de Prote\u00e7\u00e3o de Dados \u2013 CNPD (www.cnpd.pt).<\/p>\n
9. How can you exercise your rights \/ How can you contact us?
\nTo exercise any of the above rights or clarify any questions regarding our privacy policy, please contact us by letter or email,
\nproviding proof of your identity and indicating the right you wish to exercise, by letter or email, at the following addresses:
\n\u2022 The Fladgate Partnership – Vinhos, S.A., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n\u00ba 250, 4400 – 088 Vila
\nNova de Gaia, Portugal; email: dpo@fladgatepartnership.com
\n\u2022 Quinta and Vineyard Bottlers – Vinhos S.A., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n.\u00ba 250, 4400-088
\nVila Nova de Gaia, Portugal; email: dpo@qavb.com
\n\u2022 Heritage Wines – Distribui\u00e7\u00e3o de Bebidas, Lda., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n.\u00ba 250, 4400
\n088 Vila Nova de Gaia, Portugal; email: dpo@heritagewines.pt
\n6\/9
\nVERSION 2.1 | 16 SEPTEMBER 2025
\n\u2022 Gross\u00e3o – Com\u00e9rcio de Bebidas, S.A., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Avenida D. Jo\u00e3o II \u2013 Quinta dos Bar\u00f5es, 4430
\n022 Vila Nova de Gaia, Portugal; email: dpo@grossao.com
\n\u2022 Grapes – Great Restaurant, Accommodation and Personalised Event Solutions, Lda., A\/C. Encarregado de Prote\u00e7\u00e3o de
\nDados, Rua do Choupelo, n.\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal; email: dpo@grapeshospitality.com
\n\u2022 Sociedade Agr\u00edcola de Nogueira, Lda., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Quinta da Ro\u00eada, 5085-036 Pinh\u00e3o,
\nPortugal; email: dpo@san.pt
\n\u2022 Tr\u00eas S\u00e9culos – Realiza\u00e7\u00f5es Hoteleiras, Lda., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n.\u00ba 250, 4400-088
\nVila Nova de Gaia, Portugal; email: dpo@tresseculos.pt
\n\u2022 The Yeatman Hotel, Lda., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n.\u00ba 345, 4400-088 Vila Nova de Gaia,
\nPortugal; email: dpo@theyeatman.com
\n\u2022 Fladgate Partnership – Land Holdings, S.A., A\/C. Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n.\u00ba 250, 4400-088 Vila Nova de Gaia,
\nPortugal; email: dpo@fladgatepartnership.com
\n\u2022 HILODI – Historic Lodges & Discoveries, S.A., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n.\u00ba 250, 4400-088
\nVila Nova de Gaia, Portugal; email: dpo@wow.pt
\n\u2022 The Vintage House Hotel, S.A., A\/C. Encarregado de Prote\u00e7\u00e3o de Dados, Lugar da Ponte, 5085-034 Pinh\u00e3o, Portugal; email:
\ndpo@vintagehousehotel.com
\n\u2022 Y Not Chocolate, S.A., A\/C. Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal; email:
\ndpo@vintevintechocolate.pt
\n\u2022 Quinta and Vineyard Bottlers – Land Holdings, S.A., A\/C. Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n\u00ba 250, 4400-088 Vila Nova
\nde Gaia, Portugal; email: dpo@fladgatepartnership.com
\n\u2022 Fontenova Hotel, Lda., A\/C. Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal; email:
\ndpo@fladgatepartnership.com
\n\u2022 QVB SAN, Lda., A\/C. Prote\u00e7\u00e3o de Dados, Quinta da Ro\u00eada, 5085-036 Pinh\u00e3o, Portugal; email: dpo@fladgatepartnership.com
\n\u2022 Sociedade Quinta do Portal, S.A., A\/C. Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n\u00ba 250, 4400-088 Vila Nova de Gaia, Portugal;
\nemail: dpo@fladgatepartnership.com
\n\u2022 Fladgate Still & Sparkling Wines, S.A., A\/C. Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n\u00ba 250, 4404-509 Vila Nova de Gaia,
\nPortugal; email: dpo@fladgatewines.com
\n\u2022 Quinta Colinas de S\u00e3o Louren\u00e7o, Lda., A\/C. Prote\u00e7\u00e3o de Dados, Quinta \u201cColinas de S\u00e3o Louren\u00e7o\u201d, S\u00e3o Louren\u00e7o do Bairro,
\n3780-191 S\u00e3o Louren\u00e7o do Bairro, Portugal; email: dpo@fladgatewines.com
\n\u2022 Quinta da Pedra, Lda., A\/C. Prote\u00e7\u00e3o de Dados, Quinta da Pedra – Longos Vales, 4950-200 Mon\u00e7\u00e3o, Portugal; email:
\ndpo@fladgatewines.com
\n\u2022 Quinta de Bella, Lda., A\/C. Prote\u00e7\u00e3o de Dados, Quinta de Bella, 3505-387 Viseu, Portugal; email: dpo@fladgatewines.com
\n\u2022 Ideal Drinks – Servi\u00e7os e Distribui\u00e7\u00e3o, Lda., A\/C. Prote\u00e7\u00e3o de Dados, Quinta do Semin\u00e1rio – Casais do Campo, 3045-161
\nCoimbra, Portugal; email: dpo@fladgatewines.com
\n\u2022 Funda\u00e7\u00e3o The Porto Protocol, A\/C. Prote\u00e7\u00e3o de Dados, Rua do Choupelo, n\u00ba 250, 4404-509 Vila Nova de Gaia, Portugal;
\nemail: dpo@fladgatepartnership.com<\/p>\n
10. International data transfers
\nData transfer to other countries (countries outside the European Economic Area) only occurs if it is necessary for the
\nexecution of orders or upon your requests (for example, payment orders or shipment of products), by legal requirement or
\nif you have given us an express authorisation to do so. If requesting service providers of third countries is required, they will
\nbe obliged to comply with the written instructions in this regard by signing an agreement with the standard contractual
\nclauses of the European Union, in order to comply with the level of data protection applicable in the European Union. You
\nwill receive detailed information from us separately as required by law.
\nWe want to ensure that your data is stored and transferred in a safe way. Therefore, we will only transfer data outside the
\nEuropean Economic Area or EEA (i.e., all the European Union Member States as well as Norway, Iceland and Liechtenstein)
\nwhere this is in line with the data protection legislation and the means of transfer provide adequate guarantees in relation
\nto your data, namely:
\n\u2022 through a data transfer agreement incorporating the current standard contractual clauses adopted by the European
\nCommission for the transfer of personal data by data controllers in the EEA to controllers and subcontractors in
\njurisdictions lacking adequate data protection legislation; or
\n\u2022 transferring your data to a country where the European Commission has noted an adequate level of data protection; or
\n\u2022 If you have consented to the transfer of data.
\nTo ensure that your personal data receives an adequate level of protection, we have applied appropriate procedures with
\nthird parties with whom we share your personal data to guarantee that your personal information is handled by such third
\nparties in compliance with data protection law.<\/p>\n
11. Guarantees and warnings
\n7\/9
\nVERSION 2.1 | 16 SEPTEMBER 2025
\nThe data subject guarantees that the personal data provided to TFP are correct and accurate and will notify any change or
\namendment to them assuming sole responsibility for losses and damage caused by erroneous, inexact or incomplete
\ncommunication of these data. The data subject is explicitly warned that when disclosing personal data on TFP\u2019s public media
\nsuch as Facebook, Instagram, X, LinkedIn, Tiktok, Pinterest, Flickr or YouTube, this information may be seen and used by third
\nparties.<\/p>\n
11.1. Recommended browsers for optimised viewing of the Website
\nTFP websites are optimised for viewing on Google Chrome, Safari, Mozilla Firefox and Microsoft Edge.<\/p>\n
12. COOKIE POLICY
\n12.1. What are Cookies?
\nThey are small text files that a website, through your web browser, stores on your computer or other device you use to access
\nthe Internet. They allow websites to function more efficiently and in a more personalised way, improving your online
\nexperience. For example, when you visit an online shopping website, cookies not only allow your individual preferences to
\nbe \u2018remembered\u2019, but can also \u2018remember\u2019 your user and login status, the items in your shopping cart, and much more.
\nCookies can be of different types and have different specific functions. In general, the cookies we use can be:
\n\u2022 Considering its duration:
\n\u2212 Session cookies: are temporary and expire automatically when you close your web browser;
\n\u2212 Persistent cookies: remain in your web browser until the date set for their expiry, or until they are deleted. The period
\nuntil expiry varies per cookie, with some expiring after a few minutes, while others only expire after several days or even
\nyears.
\n\u2022 Considering its origin:
\n\u2212 First-party cookies \/ Own cookies: are installed directly by our Website when you visit it;
\n\u2212 Third-party cookies: are installed and managed by third-party entities, who may therefore have access to the data
\ncollected by the cookies they install. The use of cookies by third parties is subject to the privacy and cookie policies of
\nthose entities, which we advise you to consult and to which TFP is not bound.
\n\u2022 Considering its purpose:
\n\u2212 Strictly necessary cookies: are essential for the Website to function properly, allowing you to navigate and use its
\nfeatures correctly, such as accessing secure areas of the Website by logging in. Without them, we cannot give you access
\nto the main features of the Website and\/or the features you have explicitly requested;
\n\u2212 Preference or functionality cookies: allow us to \u2018remember\u2019 your preferences for browsing the Website, such as your
\npreferred language or the region and time zone you are in, so that you do not need to reconfigure and customise it each
\ntime you visit. You can control and restrict this type of cookie through your Internet browser settings, but this restriction
\nmay the functionalities of the Website;
\n\u2212 Statistics, performance or analytics cookies: are used to collect statistical information that allows us to analyse how you
\nuse the Website, such as which pages are most or least visited, which content you engage with most and for how long,
\npage loading speed and error messages displayed. This makes it possible to evaluate the performance of the Website,
\nwith a view to constant updating and improvement, and to tailor the content to the preferences and needs of those who
\nvisit it. The information collected by these cookies is stored in an aggregate form;
\n\u2212 Marketing, advertising or targeting cookies: are used to direct advertising according to your interests and help measure
\nthe effectiveness of advertising.
\n12.2. Cookie consent
\nUnder applicable law, with the exception of strictly necessary cookies, which are stored on your computer or mobile device
\nimmediately upon your visit to the Website, the use and storage of other cookies depends on your prior and express consent.
\nPlease note that rejecting the use of cookies may affect the quality of your experience on the Website.
\n12.3. How can you manage your Cookie preferences?
\nYou can manage your cookie preferences at any time. Most Internet browsers, through their configuration options, allow you
\nto control the storage of cookies on your computer or mobile device, as well as the immediate deletion of those that have
\nbeen previously installed on that device.
\nIf you wish to have greater control over the installation of cookies, you can use programs or add-ons to your Internet browser,
\nknown as \u201cdo not track\u201d tools, which will allow you to choose which cookies you want to permit.
\nRejecting the use of cookies on TFP websites may restrict or prevent access to certain areas and\/or content on those web
\npages or limit the receipt of personalised information.<\/p>\n
13. Establishment, exercise or defence of legal claims
\n8\/9
\nVERSION 2.1 | 16 SEPTEMBER 2025
\nOccasionally, it may be necessary to process personal data and, where appropriate and in accordance with local requirements
\nand legislation, to process sensitive personal data regarding the exercise and defence of legal claims. On this perspective,
\narticle 9 paragraph 2 f) of GDPR allows such processing when it \u201cis necessary for the establishment, exercise and defence of
\nlegal claims in a judicial proceeding or whenever courts act in the exercise of their judicial function.\u201d
\nThis may arise, for instance, in circumstances where we need to obtain legal advice in relation to legal proceedings or if we
\nare required by law to retain or disclose specific information as actors in legal proceedings.<\/p>\n
14. Changes to this Privacy Policy
\nTFP reserves the right to change this Privacy and Cookies Policy at any time, and any changes will be duly posted on the TFP’s
\nwebsites. If the changes are materially relevant, a notice will be published.<\/p>\n
Last update: 22 September 2025
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